HTS RMM is the managed-service wrapper around the ConnectWise RMM platform HTS already runs. Endpoint monitoring, patch management with staged rings, remote access, software inventory, security posture. $15-30 per endpoint per month, with M365 backup delivered through RMM / Asio / the ConnectWise portal at $4 per user per month.
Endpoint hygiene is the unglamorous part of IT. The patches slip because the patch window is on Friday at 5 PM. The BitLocker key is missing because the laptop was reimaged and the key went to an old admin's email. The EDR agent is offline because the user disabled it. By the time the audit asks, the report is a Friday-morning fire drill. HTS RMM is the system that closes the loop.
Routine patches deploy through staged rings the weekend following Patch Tuesday; emergency patches deploy same day. Third-party coverage defaults to major apps such as Chrome, Edge, Office, and 7-Zip. The customer supplies any additional-app list. The audit log captures every patch, every test, and every rollback.
BitLocker status, EDR agent status, firewall state, OS version, AV signature, last patch date, last user login. The dashboard shows the org-wide posture; the report exports per-endpoint; the alert fires when an endpoint drifts out of policy. Insurance carriers and auditors ask for this; HTS RMM produces it on demand.
Same ScreenConnect engine as the Helpdesk, branded as HTS. The user clicks a link, the HTS engineer is in. The session is logged, the screen is recorded, the audit trail is in the customer portal. End-user self-service screen-share for 'can you see my screen?' tickets.
Provision, image, reimage, decommission. New hire laptop ships from HTS pre-imaged, pre-patched, pre-enrolled. Decommissioned laptop gets the BitLocker key scrubbed, the drive wiped, the asset retired. The asset history is in the customer dashboard for 7 years.
Same hybrid platform + usage model as the rest of the HTS Managed family. No setup fee on the platform, no minimum commitment beyond the platform fee, no per-incident overage. M365 backup is available through RMM / Asio / the ConnectWise portal at $4 per user per month; it is separate from BCDR/Acronis. Volume discounts kick in at $2,500, $10,000, and $50,000 of total MRR.
Try it on a real site. HTS deploys in a day. No credit card, no commitment, no procurement cycle. Just a real Rmm deployment your team can use.
Harris Technology Services (HTS) — managed services for Verkada, Meraki, Cambium, Peplink, and the IT estate. One pane of glass.
5 W Gay St, Suite 202
West Chester, PA 19380